KMmaster® – Service and Support

The knowledge database for the help desk, second and third level support

Access to secure know-how and experiences enables you as a provider in the field of service and support to minimize the factors that impact on your employees’ reply times and to safeguard quality. The key requirements for this are a structured documentation of experiential knowledge, its systematic dissemination or implementation within the team and an efficient search for the right contacts. The KMmaster supports all these processes through structured templates, workflows and an efficient search tool. This benefits you in your day-to-day work and makes induction processes easier following personnel changes and recruitment.

Advantages and functions

  • Structured acquisition and storage of knowledge, including in the form of best practices, frequently asked questions (FAQs), employee profiles and project fact files
  • Adaptable templates, supplementary images and attachments via copy & paste or drag & drop
  • Flexible rights and roles concept and release processes based upon them
  • Comprehensive search, within and outside of KMmaster
  • Community concept supports the exchange of knowledge in teams and professional groups
  • News system: status reports, RSS feeds, blog, microblog
  • Multilingual user interface
  • Comprehensive system integration possible: LDAP, Single sign-on, XML, Webservices etc.

Desktopansicht

Desktop

Your benefits

  • Web-based software
  • User-friendly, well structured knowledge database
  • Workflows tried and tested in practice, quick start using industry-specific templates
  • High quality and security through validation of experiences
  • Promotion of cooperation between employees, teams, departments and sites

Suchoptionen

KMmaster full text search

Drag & Drop von Dateien

Drag & drop of files

Practical application examples

To support teams in the areas of help desk, call center and customer service, the KMmaster is used for:

  • gathering and disseminating FAQs, instructions, best practices etc.
  • cooperation in teams
  • locating contacts
  • knowledge retention
  • quick orientation of employees using documented practical experience
Print this page